The NBN services are delivered using fibre to the node (FTTN), fibre to the basement (FttB), fibre to the premises (FttP) or fixed wireless technologies and as such are available only in certain NBN enabled areas. To confirm if you are in an NBN enabled area please contact VoIPex on 1300 797 743.

Services on a No Contract plan have no cancellation fees. Services on a 12 month contract plan that are cancelled within 12 months for any reason require the remainder of the contract be paid out. Services on a 24 month contract plan that are cancelled within 24 months for any reason require the remainder of the contract be paid out.

The service does not include the provision, maintenance, redirection or configuration of building cabling. If an installation technician is required to provision the service, they are only able to install and test the service. Requests for any work over and above the installation and testing of the service will not be accepted.

For Fibre to the Node (FTTN) and Fibre to the Basement (FTTB) services where an existing telephone number is not provided during the order process NBN Co will treat the order as a Subsequent Installation and a $300 fee will be applied.

Any downstream and upstream speeds that we indicate are indicative maximums only. Actual speeds may be lower due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of the NBN infrastructure.

Once the allocated monthly download quota has been reached the service will be throttled to 256kbps/256kbps for the remainder of the month.

Bundled options include a Basic Residential VoIP plan. Please see the VoIPex VoIP plan page for more information on the Basic Residential VoIP plan, such as call costs and hardware costs.

All VoIPex NBN plans come with a single email address with 50MB of email storage.

A modem or router is not included. You can obtain your own compatible NBN modem or router or you can purchase one through VoIPex. The current range of VoIPex supplied modems and routers are listed below.