Home Phone Plans

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Home Phone

VoIPex provides a range of home telephone solutions, with solutions catering for those who make very few calls to those who make many calls.

Standard Features

  • Call Waiting - Answer incoming calls when you are already on the phone.
  • Call Forward - Transfer calls from your home phone to another number.
  • Call Back - If a number you have called is engaged you will get a call notifying you of when the number is free.
  • Call Return - Gives you the number of your last unanswered call.

Plan Details

Plan

Monthly Cost

Local Calls

National Calls

National Cap

Mobile Calls

Mobile Cap

13/1300 Calls

Extras

Voice Mail

Calling Number Display

Silent Number

Call Control

Duet

Basic

$32.95

20c per call

20c per minute

$3 for 60 minutes

33c per minute

$3 for 20 minutes

35c per call

Extras

$5.95 per month

$5.95 per month

$5.95 per month

$5.95 per month

$7.95 per month

Bundle

$29.95

20c per call

20c per minute

$3 for 60 minutes

33c per minute

$3 for 20 minutes

35c per call

Extras

$5.95 per month

$5.95 per month

$5.95 per month

$5.95 per month

$7.95 per month

Club

$29.95

18c per call

18c per minute

$3 for 60 minutes

30c per minute

$3 for 20 minutes

35c per call

Extras

$5.35 per month

$5.35 per month

$5.35 per month

$5.35 per month

$7.15 per month

Critical Information Summary

PDFHome Phone Basic PDFHome Bundle Plans PDFHome Club Plans

Telephone Information

For the Basic home telephone plan the cost of a 2 minute national call is 40c and the cost of a 2 minute mobile call is 66c.

The home telephone Bundle plan option is included in the Ultimate Bundle, Ultimate Metro Bundle and Ultimate Regional Bundle plans and is not available as a stand alone plan.

For the Bundle home telephone plan the cost of a 2 minute national call is 40c and the cost of a 2 minute mobile call is 66c.

The home telephone Club plan option is included in the Ultimate Club, Ultimate Metro Club and Ultimate Regional Club plans and is not available as a stand alone plan.

For the Club home telephone plan the cost of a 2 minute national call is 36c and the cost of a 2 minute mobile call is 60c.

In order to make and receive calls a telephone handset is required. VoIPex does not provide or sell telephone handsets. Telephone handsets can be purchased through most electronics retailers.

VoIPex utilises the Telstra phone network in order to provide nationwide home telephone coverage.

Telephone Setup Costs

Setup Type

Phone Transfer

Phone Reconnect

Phone New Service

Call Barring

Network Barring

Description

Transfer an existing phone service to Voipex

Install a new phone where there is a dial tone

Install a new phone where there is no dial tone

Activate Call Barring

Activate or deactivate Network Barring

Fee

$ 0.00

$ 59.00

$299.00

$ 5.50

$ 5.50

For a telephone transfer order the existing telephone service must be connected to the Telstra telephone network.

For a Phone Reconnect order there must be a dial tone on the telephone line and the previous telephone service must have been connected to the Telstra telephone network. To determine this we recommend that you connect a telephone handset to the telephone wall socket, then dial 127 22 123. A recorded message will then play back the previous telephone service number. Provide this telephone number during the online signup so we can ascertain the setup costs.

A Phone New Service order is required when there is no dialtone on the telephone line or when the telephone service was connected to a telephone network other than Telstra. i.e. the phone service was connected to Optus, TPG, etc.

Call Cost Details

Local Calls - Local calls are charged on a per call basis at the stated Local Call rate for the plan.

National Calls - Unless otherwise stated National calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated National Call rate for the plan.

National Call Caps - Where a National Call Cap is in place the cost of the call will be capped at the stated amount within the cap period. Calls which exceed the stated cap period will be charged at the stated National Call rate for the plan.

Mobile Calls - Unless otherwise stated Mobile calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated Mobile Call rate for the plan.

Mobile Call Caps - Where a Mobile Call Cap is in place the cost of the call will be capped at the stated amount within the cap period. Calls which exceed the stated cap period will be charged at the standard Mobile Call rate for the plan.

Terms and Conditions

PDFTelephone Terms & Conditions