Support

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Support

Please select a support option below for more information.
If you need immediate assistance please call 1300 797 743.

For general support queries you can fill in the form and send to our support team. A staff member will be in contact with you using your preferred contact method generally within 4 hours during business days.

Here you'll find general internet support information including setup and troubleshooting guides for your broadband, email and web hosting services.

Here you'll find general support information including setup and troubleshooting guides for your home or business telephone services.

Here you'll find general support information including setup and troubleshooting guides for your Voiex over IP products and services.

Here you'll find general information relating to managing your account and services as well as general billing policies. Information on the page includes;

  • how to access you account to view invoices and usage.
  • information on how and when you are billed.
  • terms and conditions for your services
  • how to close your accounts and services
  • financial hardship policy
  • spend management information
  • how to add an authorised representative

Here you'll find information on the complaint handling process used at Voipex.

 

Click the Remote Support link above to connect to a VoIPex Remote Support session.