Internet Support

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Internet Support

On this page you will find basic internet support information for the various internet connections types provided by VoIPex.

ADSL Support - click for more
General Information

Username format:
Connection Type:
VPI:
VCI:
IP Address:
DNS Server:

username@voipex.com.au
PPPoe \ LLC
8
35
Automatically Assigned
Automatically Assigned

Email Support - click for more
General Email Information

POP3 server address:
POP3 port:
SMTP server address:
SMTP port:
Webmail address:

mail.voipex.com.au
110
mail.voipex.com.au
587
http://mail.voipex.com.au

Voipex Email Information

Username format:

Skyways, Netexcel and Xceltek Email Information

Netexcel format:
Xceltek format:
Skyways format:

Hosted Email Information

Username format:

username@yourdomain

Estimated Data Usage
Emails

Text only:
With attachments:

50 KB
200KB to 5MB

Website Viewing

Static, mainly text based site:
Dynamic with video and sound:

75 KB per page
2MB per page

Streaming Audio

Radio quality:
Stereo quality:

50MB per hour
150MB per hour

Streaming Video

Standard Definition (480p):
High Definition (720p):

600MB per hour
1.8GB per hour

Downloading

A 4 minute song:
A 45 minute TV show (SD):
A 45 minute TV show (HD):
A 2 hour movie (SD):
A 2 hour movie (HD):

5Mb per song
200Mb per episode
600Mb per episode
1.5GB per movie
4.5GB per movie

ADSL Hardware
ADSL Hardware Supplied by VoIPex

The TP-LINK TD-W8950N ADSL2+ Modem Router has the following features:

  • All-in-One Device: ADSL2+ Modem, NAT Router, 4- Port Switch and Wireless N Access Point
  • Wireless N speed up to 150Mbps, great for online gaming, Internet call and video streaming
  • Ethernet WAN (EWAN) offers another broadband connectivity option for connecting to Cable, VDSL or Fibre modems
  • Easy one-touch wireless security encryption with the Quick Security Setup button

The TP-LINK TD-W8960N ADSL2+ Modem Router has the following features:

  • All-in-One Device: ADSL2+ Modem, NAT Router, 4- Port Switch and Wireless N Access Point
  • Wireless N speed up to 300Mbps makes it ideal for heavy bandwidth consuming or interruption sensitive applications like online gaming, Internet calls and even the HD video streaming
  • Ethernet WAN (EWAN) offers another broadband connectivity option for connecting to Cable, VDSL or Fibre modems
  • Guest Network Access provides secure Wi-Fi access for guests sharing your home or office network

The TP-LINK TD-W8970 ADSL2+ Modem Router has the following features:

  • All-in-One Device: ADSL2+ Modem, NAT Router, 4-Gigabit-Port Switch and Wireless N Access Point
  • 300Mbps Wireless speed and Gigabit Ethernet ports, ideal for multiple HD video streams
  • Versatile Connectivity: ADSL, Ethernet WAN or 3G/4G modem for multiple Internet connection types
  • One USB 2.0 port for storage sharing, printer sharing, FTP Server, Media Server

The TP-LINK Archer D5 AC1200 ADSL2+ Modem Router has the following features:

  • All-in-One Device: ADSL2+ Modem, NAT Router, 4-Gigabit-Port Switch and Wireless AC Access Point
  • Simultaneous 2.4GHz 300Mbps and 5GHz 867Mbps connections provide a premium wireless experience
  • Versatile Connectivity: ADSL, Ethernet WAN or 3G/4G modem for multiple Internet connection types
  • Two USB 2.0 ports for storage sharing, printer sharing, FTP Server, Media Server

All TP-LINK products come with a 3 year manufactures warranty. For troubleshooting and support TP-Link can be contacted here: http://www.tp-link.com.au/support/rma/.

Internet Safety

For helpful information about online safety we recommend that all users make use of the guides and information provided by Stay Smart Online.

We recommend that all customers make use of anti-virus protection on all computers and devices that connect to the internet. VoIPex is an authorised reseller of AVG Anti-Virus products. Contact us on 1300 797 743 or sales@voipex.com.au for information on purchasing AVG software for your home or business. You can also click here to obtain FREE AVG Anti-Virus